WhatsApp + AI — What It Can Do

Automate answers, route to the right place, and hand over to a human agent—inside WhatsApp.

WhatsApp with AI capabilities for support, sales, and PBX follow-ups

Core Capabilities

Instant Answers, FAQ Automation

Instant Answers (FAQ)

Answer common questions 24/7 (pricing, product info, business hours, PBX extensions). Use MENU shortcuts and quick replies.

Smart Escalation to Human Agents

Smart Handover

Let users type AGENT anytime. Keep the same WhatsApp thread for a seamless human takeover with full chat history.

WABA Templates and Policy Compliance

Official WABA Templates

Use Meta-approved templates for greetings, OTP, alerts, and proactive notifications with buttons and variables.

Fast and Observable Analytics

Fast & Observable

Low-latency replies, delivery receipts, and webhook callbacks. Export conversation logs for QA and training.

Multilingual Support

Multilingual Replies

Serve customers in English, Bahasa Malaysia, and Simplified Chinese. Detect language and reply accordingly.

Routing and Knowledge Switching

Smart Routing

Switch knowledge bases on demand (e.g., type 9 for PBX help). Route by topic, VIP, or business hours.

Popular Use Cases

Use Case What It Looks Like in WhatsApp
Support & Troubleshooting Self-serve FAQs, device/setup guides, PBX extension lookup, outage notices, and ticket creation.
Sales & Lead Capture Pre-qualify leads, capture contact details, share brochures, schedule demos, handover to agent for closing.
Account & Billing Plan info, payment reminders, invoices, usage FAQs, links to secure payment pages.
Proactive Notifications Service updates, appointment reminders, onboarding journeys—using approved templates and opt-in rules.
PBX Help Type 9 for PBX knowledge base: extensions, calling codes, voicemail setup, softphone download links.
Human Escalation Type AGENT for immediate handover; the agent continues in the same WhatsApp thread.
Booking & Appointments Users pick dates/times, AI confirms booking, sends calendar link, and reminder via WhatsApp.
Order Tracking AI fetches status by order ID and posts real-time updates with tracking links.
Onboarding & Training Step-by-step product onboarding, video links, and follow-up quizzes for customer education.
Surveys & CSAT 1–3 question pulse surveys after interactions; measure CSAT/NPS right inside WhatsApp.
Store/Branch Finder User shares city/area; AI replies with nearest branches, hours, and Google Maps links.
Document Share Send brochures, FAQs, invoices, or PDF guides; AI can summarize and link to relevant sections.
Escalation Workflows AI tags issue type/severity and routes to the right team or SLA queue before agent takeover.

Example User Prompts

User says AI responds
“What plans do you have for SMEs?” Summarizes SME plans, shares brochure link, offers to connect to an agent.
“How to set voicemail on Cloud PBX?” Step-by-step guide. Offers a MENU shortcut for PBX topics.
“Where’s my order #12345?” Pulls current status and tracking link. Offers alerts for future updates.
“I need a human.” Asks a quick reason and transfers to an AGENT in the same thread.
“Speak Bahasa.” Switches to BM automatically for the rest of the conversation.

Business Benefits

Reduce Missed Calls

Reduce Missed Calls

Send WhatsApp follow-ups automatically when the line drops or agents are busy.

Faster First Response

Faster First Response

AI replies in seconds, improving time-to-first-response and customer satisfaction.

Seamless Agent Handover

Seamless Agent Handover

Keep the same WhatsApp thread when a human takes over—no context lost.

Policy Compliance

Policy Compliance

Operate via official WABA templates and policies to maintain sender reputation.

Lower Support Cost

Lower Support Cost

Deflect FAQs and simple tasks to AI; free agents to handle complex cases.

24/7 Availability

24/7 Availability

Always-on service with multilingual support for MY/SG/ID audiences.

Analytics & QA

Analytics & QA

Delivery receipts, logs, and exports for SLA tracking, training, and compliance.

Faster Resolution

Faster Resolution

Smart routing and knowledge switching (e.g., PBX help via “9”) reduce back-and-forth.

Safe Proactive Messaging

Safe Proactive Messaging

Send reminders and notifications using opt-in and approved templates.

Easy Rollout

Easy Rollout

Start with our standard sender or bring your verified number; we’ll help with template approvals.

Launch WhatsApp + AI

Start with our standard sender or bring your verified number. We’ll help with template approvals and knowledge base setup.

Contact Us

FAQ

Do I need a WhatsApp Business API (WABA) account?

We can start with our standard sender immediately, or onboard your verified number for full branding and ownership.

Can I keep my current SMS/OTP setup?

Yes. We can auto-map your existing API to approved WhatsApp templates while you migrate at your own pace.

What languages do you support?

English, Bahasa Malaysia, and Simplified Chinese out of the box. Others available on request.

How does handover to a human agent work?

Users type AGENT. We notify your team and keep the same WhatsApp thread for continuity.

 

SMS Coverage for All Countries Worldwide

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