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WhatsApp + AI — What It Can DoAutomate answers, route to the right place, and hand over to a human agent—inside WhatsApp. ![]() Core Capabilities![]() Instant Answers (FAQ)Answer common questions 24/7 (pricing, product info, business hours, PBX extensions). Use MENU shortcuts and quick replies. ![]() Smart HandoverLet users type ![]() Official WABA TemplatesUse Meta-approved templates for greetings, OTP, alerts, and proactive notifications with buttons and variables. ![]() Fast & ObservableLow-latency replies, delivery receipts, and webhook callbacks. Export conversation logs for QA and training. ![]() Multilingual RepliesServe customers in English, Bahasa Malaysia, and Simplified Chinese. Detect language and reply accordingly. ![]() Smart RoutingSwitch knowledge bases on demand (e.g., type Popular Use Cases
Example User Prompts
Business Benefits![]() Reduce Missed CallsSend WhatsApp follow-ups automatically when the line drops or agents are busy. ![]() Faster First ResponseAI replies in seconds, improving time-to-first-response and customer satisfaction. ![]() Seamless Agent HandoverKeep the same WhatsApp thread when a human takes over—no context lost. ![]() Policy ComplianceOperate via official WABA templates and policies to maintain sender reputation. ![]() Lower Support CostDeflect FAQs and simple tasks to AI; free agents to handle complex cases. ![]() 24/7 AvailabilityAlways-on service with multilingual support for MY/SG/ID audiences. ![]() Analytics & QADelivery receipts, logs, and exports for SLA tracking, training, and compliance. ![]() Faster ResolutionSmart routing and knowledge switching (e.g., PBX help via “9”) reduce back-and-forth. ![]() Safe Proactive MessagingSend reminders and notifications using opt-in and approved templates. ![]() Easy RolloutStart with our standard sender or bring your verified number; we’ll help with template approvals. Launch WhatsApp + AIStart with our standard sender or bring your verified number. We’ll help with template approvals and knowledge base setup. Contact UsFAQDo I need a WhatsApp Business API (WABA) account?We can start with our standard sender immediately, or onboard your verified number for full branding and ownership. Can I keep my current SMS/OTP setup?Yes. We can auto-map your existing API to approved WhatsApp templates while you migrate at your own pace. What languages do you support?English, Bahasa Malaysia, and Simplified Chinese out of the box. Others available on request. How does handover to a human agent work?Users type AGENT. We notify your team and keep the same WhatsApp thread for continuity. |