Set Up WhatsApp Business Account

• Registration: Register for a WhatsApp Business Account through our services or an official WhatsApp Business API provider in Malaysia, Indonesia or Singapore.
• Verification: Complete the verification process to authenticate your business. This typically involves providing business documents and information relevant to these countries.

Get Access to WhatsApp Business API

• Application: Apply for access to the WhatsApp Business API through our services or an official WhatsApp partner. The application will be reviewed and approved by WhatsApp.
• API Configuration: Configure the API by setting up the necessary technical infrastructure, including servers and secure communication channels tailored to clients in Malaysia, Indonesia and Singapore.

Integrate with Existing Systems

• CRM Integration: Integrate the WhatsApp Business API with your existing Customer Relationship Management (CRM) systems to streamline customer data management and messaging.
• Marketing Platforms: Connect the API with your marketing automation platforms to facilitate seamless campaign management and message delivery.
• Custom Applications: Develop custom applications or use existing tools to integrate WABA into your business processes.

Create and Approve Message Templates

• Template Development: Work with our team to create message templates that include links and other relevant information. Templates should adhere to WhatsApp’s guidelines.
• Approval Process: Submit the templates to WhatsApp for approval. Only approved templates can be used for sending messages through the API.

Implement Interactive Features

• Quick Replies and Buttons: Add quick replies and call-to-action buttons to your templates to enhance interactivity. These can guide users through a series of interactions or direct them to specific URLs.
• Rich Media Messages: Utilize rich media capabilities to include images, videos and documents along with links in your messages.

Send WABA Messages

• Automated Sending: Set up automated systems to send messages through the WhatsApp Business API based on predefined triggers or user interactions.
• Manual Sending: Allow manual sending of messages through the API for more personalized or ad-hoc communication.

Monitor and Optimize

• Analytics and Reporting: Use our analytics tools to monitor the performance of your WhatsApp campaigns. Track metrics such as delivery rates, open rates, click-through rates and user engagement.
• Continuous Improvement: Collect feedback from customers in Malaysia, Indonesia and Singapore and continuously optimize message content, templates and delivery strategies based on performance data and insights.