Cloud PBX + WhatsApp + AI Response
Automate call follow-ups on WhatsApp, answer instantly with AI, and handover to Agent when needed.
Our integrated solution connects your Cloud PBX IVR to WhatsApp Business API and an
AI response engine. After a caller chooses an option, we drop the line and initiate WhatsApp,
send a greeting, and let users ask questions via WhatsApp. They can type MENU to see options, send 9
for Cloud PBX help, or type AGENT for human takeover.
How It Works — Step by Step
Step |
Description |
1 |
Incoming Call (Cloud PBX IVR): Caller dials your main number. IVR options: 7 = Agent, 8 = SMS + WhatsApp Business API, 9 = Cloud PBX Info. |
2 |
Call Ends & WhatsApp Initiates: After selection, Cloud PBX drops the call and auto-sends a WhatsApp message to the caller’s number. |
3 |
Auto Greeting: User receives a WhatsApp greeting (template) with next steps and quick-reply hints. |
4 |
AI Answers: User asks questions in WhatsApp. Our AI server replies based on the selected knowledge base (PBX help, product info, support, etc.). |
5 |
Type “MENU” to list available options. Shortcuts and quick actions are displayed for faster navigation. |
6 |
Type “9” to get Cloud PBX AI answers directly in WhatsApp. The system auto-switches knowledge base to PBX help. |
7 |
Type “AGENT” to escalate to a human. If AI cannot solve the query or it’s out-of-scope, we route to your team. |
8 |
Agent Takeover: A company agent joins the same WhatsApp thread and continues the conversation until resolved. |
Key Benefits
Unified Voice + WhatsApp + AI
Seamlessly connect IVR to WhatsApp. Reduce missed calls with automatic follow-ups and instant answers.
Smooth Agent Handover
Type AGENT at any time to reach a human. Conversations remain in one WhatsApp thread.
Official WABA Channel
Meta-approved templates and policies for long-term reliability and brand safety across MY/SG/ID.
Fast, Observable, Scalable
Low latency replies, real-time delivery analytics, webhook callbacks, and enterprise-grade scaling.
Sample WhatsApp Messages
Type |
Example |
Initial Greeting |
Hi {{name}}, thanks for calling {{brand}}. You selected WhatsApp Support. Reply MENU to view options, 9 for PBX help, or AGENT to chat with a human. |
MENU |
Available options: 1) Billing 2) Technical Support 3) PBX Help (9 ) 4) Talk to an AGENT . |
AGENT Handover |
Thanks! Transferring you to a {{brand}} agent now. Please hold—our team will reply shortly. |
Deploy WhatsApp with AI in Days
Use our standard sender to start fast, or onboard your own verified number. We’ll help with template strategy and approvals.
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